Let Us Take Care of Your Customers, While you Sleep
We at Global Sourcing GPO, have an incredible team to ensure your business remains accessible and your customers are addressed day and night, 365 days a year.
Our after-hours call center takes the reins as soon as your in-house support team clocks out. We escalate critical problems and resolve issues in your existing system.
Our team guarantees a 100% response rate to emails, calls, and alerts. all backed by a delightful customer service experience and a robust SLA. We ensure a cohesive and seamless 24 hours support service for your valued customers.
So, if you have specific business hours and want inquiries to be answered After Hours, Global Sourcing is your trusted partner. We treat every business as our own, taking complete ownership of every situation and dealing with compassion.
Don’t let after hours support challenges halt your business growth. Reach out to Global Sourcing – the best BPO outsourcing company in the US to extend your support capabilities around the clock. Your business and customers deserve nothing less!
How Do We Deliver Seamless After Hour Call Service to Our Clients?
- Our team of experts uses your knowledge base, and past customer inquiries to understand your brand or business.
- We have a team of seasoned professionals who stay active after/during your standard business hours, ready to answer your customers on your behalf through chats, emails, and/or SMS messages.
- We provide Machine Learning-Assisted, after hour Support to resolve customer inquiries, thus, ensuring customer satisfaction.
- Our team ensures no customer is overlooked or missed and each one of them gets their answers timely to encourage a better response rate and promote higher sales rate.
We help businesses to improve their customer experience
Do you want to be available for your customers 24/7? We are here to help you out with our exceptional after hours support services. Contact us today to get personalized negotiation.