Elevate your customer service with our Live Chat Outsourcing Solutions
Do you want to uplift your brand’s perception and image? If yes, outsourcing live chat support to the experts at Global Sourcing is the answer. Our highly skilled live chat agents are available to serve your customers on your behalf 24/7, converting inquiries and leads into sales with their personalized responses.
We take pride in providing the most elite customer service because our chat agents are adept at providing individualized support, query resolution, and support around the clock.
So, what are you waiting for? Outsource live chat support to get access to services tailored to your business needs. Contact us today!
What type of issues do our chat agents deal with?
We at Global Sourcing , take pride in being the best live chat agency. Here is how our live chat agents can assist customers on your behalf;
1. Customer Issue Resolution
Our experts resolve concerns and address customer inquiries while satisfying them via customized and personalized dealing.
2. Product/Service Information Assistance
If you want the utmost customer satisfaction, outsource live chat support agents from Global Sourcing. Our experts empower customers with comprehensive product and service knowledge to help them make informed purchasing decisions.
3. Order Tracking and Assistance
Our agents are adept at assisting customers with order placement, and timely delivery updates or tracking, ensuring a seamless and hassle-free online shopping experience.
4. Complaint Handling and Escalation
Our team of experts proactively escalates complex issues, handles customer complaints, and ensures swift and prompt resolution through effective collaboration.
5.Exchange/Return/Refund Processing
Our experts can help process exchanges, returns, refunds, or cancellations, effectively. So, don’t waste time and Hire live chat agents from Global Sourcing to ensure smooth transactions and customer satisfaction.
Why should you hire live chat agents from Global Sourcing?
1. Multilingual Support
We provide efficient multilingual live chat services to cater to customers from various regions worldwide. Our chat experts can communicate in over 10 languages without losing a real-human touch thus converting your prospects into leads.
2. 24/7 Chat Support
Our live chat support outsourcing service has made it easier than ever to convert traffic on your site into loyal customers. Having highly successful support services is a great sales strategy in today’s saturated market and is crucial for businesses of all scales.
3. No Chatbots
Our live chat support agents offer human interaction to help establish a loyal customer base for your business. Unlike AI chatbots our experts provide rapid responses with diligent attention to detail.
4. Product Support
We have an excellent team of outsourced live chat operators who can handle your customers with precise and reliable information about your product, ensuring exceptional business growth. Our chat agents assure accessibility outside regular business hours, making your business accessible to the audience 24/7.
5. Personalized Experience
We provide our clients the freedom to customize our chat support services according to their requirements to provide their customers with a more personalized experience. By outsourcing chat support to us, you can achieve your goals effortlessly.
5. Assist High Chat Volume
Our skilled chat agents are trained to handle high chat volumes effortlessly, thus ensuring no customer is left waiting.
6. Reduced Chat Abandonment Rate
Our experts are vigilant and understand the significance of keeping customers engaged and connected. Therefore, we make sure to reduce chat abandonment rates and stay active throughout our interaction with the customer.
7. Fast Response Time
Want to provide your customers with consistent and swift live Chat Support services? Our communication experts have got you and your business covered. We offer lightning-fast chat support, reduced waiting time, and instant solutions to ensure customer satisfaction.
8. How Are We Different?
We ensure to deliver remarkable success-oriented outcomes by keeping our responses prompt and using advanced tools. Here is what makes us different from our competitors.
9. We help establish Connections & drive conversions
Our chat team provides unparalleled services that will convert your leads into sales, thus leading to business growth and reputation.
10. Top-notch Services
We focus on providing top-notch and premium quality chat support services to our clients. Our QA team takes care of that by looking after all chats for optimal maintenance.
11. Prompt Response
You would not want your customer to wait longer than usual to get a response from you right? Our experts assure chat concurrency by responding to your customers comprehensively without any delay.
12. Professional Call Agents
We recruit call agents who are committed and passionate. Our experts can deliver according to your vision, which makes us one of the best live chat support companies in the US.
We at Global Sourcing consider communication as the foundation of customer-client relationships. Therefore, we provide prompt response and issue resolution to ensure customer satisfaction. Increase your productivity by focusing on your business growth and leave the client communication to Global Sourcing.