Make your customers feel Valued, Heard, and Acknowledged
With our 24/7 Answering Services
Communication is the foundation of all relationships
And we at Global Sourcing specialize in promoting genuine connections between businesses and their customers, replacing automated voice response phone answering systems with our human-operated answering services. Our team of experts ensures to nurture high-quality leads, leading to increased conversion rates and higher revenue.
Prioritize your Customers through our Exceptional Phone Answering Services
Global Sourcing is known for professional answering services in the US. Whether you are a small firm, a medium-sized business, or a large enterprise, we have exceptional answering services for businesses of all sizes.
Nothing is better and more reliable than speaking to a live representative. Therefore, we use advanced and reliable call center technology to cope with the volume of calls so that our team can entertain every call and provide your customers with a remarkable experience beyond their expectations.
How Does Our Specialty Answering Services Work?
As one of the leading phones answering service companies in the USA, our goal is to elevate your business’s conversion rate. Therefore, we use an innovative approach and collaborative strategy which helps bring out the best in your business. Our team offers 24/7 live answering service with multilingual support providing you ample time to handle core business processes. We use the following process to ensure your customers are heard;
1: Requirement Discovery
When a client reaches out to us, our team takes time to understand their business, goals, and requirements. Moreover, our experts also analyze the prevailing challenges in the existing customer service engine of a business.
2: Contact Strategy
We take pride in offering the best answering service for small businesses because apart from providing top-notch telephone answering services, our team of experts also helps present practical solutions and brainstorm innovative ideas to overcome the challenges of limited manpower and infrastructure that small businesses often face.
3: Phone Answering
Our highly skilled and trained call center agents specialize in delivering accurate and prompt phone call answering services. We aim to provide precise information to your customers within a short time to ensure the business’s success. Whether you need answering services for setting appointments, order taking, or assisting customers, we have got you covered.
4: Reporting
Our team ensures to keep you updated and informed by crafting detailed and comprehensive daily activity reports.
Benefits of outsourcing Phone Answering Services to a Professional BPO Company
Professional outsourced phone support enhances your brand image while presenting your business in a positive light in the market. It goes a long way in boosting your sales and fostering stronger relationships with customers. Here is what professional answering service after hours hold for your business;
1: Instant Solutions
Professional companies have well-equipped phone agents who understand your business and handle your customers accordingly, giving fast and complete solutions.
2: Experienced Workforce
Professional outsourcing companies have an equipped and trained team in place to provide top-tier phone support services. They staff the correct headcount that doesn’t keep your clients waiting in long queues and hold times.
3: High Accuracy
Due to a larger team, professional BPO companies can provide rapid response by responding in less than three rings. In case of missed calls, their team ensures to instantly call back and cater to the queries of each customer.
4: High Success Rate
Professionals help improve customer retention and the success rate of your business by reducing the number of abandoned calls.
Key differentiators of Global Sourcing
Global Sourcing is one of the best BPO outsourcing companies in the US with a sterling global presence. We have an exceptional track record of meeting all our client’s needs with stellar quality, and you could be next. Here is what makes us different from our competitors;
1: Flexible Time Zones
We offer a 24/7 flexible phone answering service to our clients, catering to their varying needs across different time zones.
2: Quick Turnaround Time
Our team of experts is available to assist you any time of day or night. So, don’t waste your time around slow customer service when you can reach out to us for fast answers.
3: Certified Answering Service
We at Global Sourcing guarantee first-class service as our live receptionists are certified in the latest phone answering techniques and undergo rigorous training to work professionally and efficiently.
4: Cost Effective Packages
We take pride in offering the most affordable, economical, and flexible answering service rates. Clients can select the package according to their needs and budget.